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Meter serial numbers (also known as an 'MSN') are unique numbers used to identify your gas or electricity meter. The serial number is made up of a combination of numbers and letters and you'll be able to find it on the front of your physical gas and electricity meters. Hint: It’s usually engraved into the meter box itself or printed on a sticker attached to the meter box.
Meter serial numbers (also known as an 'MSN') are unique numbers used to identify your gas or electricity meter. The serial number is made up of a combination of numbers and letters and you'll be able to find it on the front of your physical gas and electricity meters. Hint: It’s usually engraved into the meter box itself or printed on a sticker attached to the meter box.
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We are predicted to experience a colder winter than usual. This means that over the next few months we expect our customers to use more energy to heat their homes than they would do normally.
To try and reduce the risk of new customers exiting the winter with a high balance, we will be applying an uplift to the direct debit (DD) payments of our new customers signing up in the winter months. At the end of the winter the DD payments will be adjusted to a lower amount. The total cost projected for each new customer remains unchanged over the year.
| Original Payment Amount | Adjusted Payment Amount | Difference | |
|---|---|---|---|
| Winter Months: | 0.00 | ||
| Summer Months : | 0.00 | ||
| Yearly : | 0.00 |
Are Rebel doing this to raise funds?
Absolutely not! The increase in direct debits applied to new customers will be balanced by an equivalent reduction in their direct debits once winter ends. The overall cost for each new customer is projected to be the same. We are doing this to try and reduce the risk of customers building up a high balance because of higher than usual energy consumption over the winter months.
What will the uplift in my direct debit be?
Assuming that we have accurately set your tariff based on your meter reads or estimated meter reads, the uplift for most new customers during the winter months will be 7.5%.
What support is available to help me over the winter?
There are a number of initiatives that may be available to some customers, including the warm home discount scheme, let's talk energy scheme and the demand flexibility service. We also offer general advice to help our customers manage their energy consumption over the winter. Please see our website for details.
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We can start your registration early so that we complete in a shorter period of time. To do this, we need to start your registration within the cooling-off period. You can still cancel the registration if you change your mind.
To give you an accurate view of you usage and provide accurate bills we need to take readings. For Smart meters this can be upto half hourly granularity. See our privacy policy on how we use your data.
We would like to contact you about news and updates. We promise to never spam you, and you can update this at any time.
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But we’re working on it. Give us your details and we’ll get the process started manually. We’ll be in touch within one working day.
Click here, enter your email address, press send. Thanks, The team at Rebel